Terms & Conditions

Cavender Drywall is a trade name of Ben Handyman LLC. On this page, “we,” “us” and “our” mean Ben Handyman LLC, doing business as Cavender Drywall.

1. Who does the work

Your job is booked, quoted and billed by Ben Handyman LLC. The work is carried out by us or by independent team members we select. Whoever does the work, you deal with us, and we are responsible to you for it. We serve Central Florida; see our service area.

We only take jobs that can be done without a state or county contractor license. If a job turns out to need licensed trade work, or a licensed professional to pull a permit, we will tell you before any work starts and point you to the right kind of professional.

2. Estimates and quotes

Prices and ranges on this website are starting points, not quotes. A photo estimate is based on the photos and description you send. Your quote is the price we confirm to you in writing (a text, an email or an invoice link all count) before the job is booked.

• The quoted price is one number. It includes materials and labor.
• The quote stays valid for the period stated on it. If conditions on site differ from the photos in a way that changes the work, we tell you and re-quote before starting. You are free to decline.
• The final price is the quoted price unless the scope changes under section 6.

3. Payment

• Jobs of $1,000 or less: payment is due when the work is complete.
• Jobs over $1,000: 50% is due before work starts, and the balance is due when the work is complete.
• Pay only through the invoice or payment link we send you. Team members are not authorized to collect payment, and you never pay them directly.
• Work on a job may be paused if a deposit or payment due under your quote has not been received.

If something about the work concerns you, tell us before the invoice is due so we can look at it together.

4. Scheduling, arrival and access

• We give you an arrival window and text you when the team member is on the way. Running late is rare, and when it happens we tell you as soon as we know.
• Someone must be there to let us in, or you must arrange access in advance. For gated communities, send gate codes before your appointment.
• If we cannot get access within 15 minutes of arriving, we may treat the visit as a late cancellation under section 5.
• Approving a quote authorizes us to enter the parts of your property needed for the job.

5. Cancelling and rescheduling

Please give us at least 24 hours’ notice to cancel or reschedule so we can offer the slot to someone else. With less notice, or if no one is able to let us in, we may charge a cancellation fee of 50% of the job price or $225, whichever is greater (75% or $225 with under 2 hours' notice or a no-show).

• If you cancel before work starts with proper notice, any deposit is refunded, less the cost of materials already bought for your job that cannot be returned.
• If we have to cancel or reschedule, including for severe weather, an emergency, illness, or other circumstances beyond our control, there is no charge. Any deposit is refunded if we cannot reschedule to a time that works for you.

6. Changes, extra work and hidden conditions

Sometimes opening a wall or ceiling shows something nobody could see beforehand, such as water damage, rot or earlier work by someone else.

• If the scope of the job changes, we tell you what changed and what it costs, and we do the extra work only after you approve it. Approval by text or email counts.
• If we find a safety problem we cannot make safe within the job, we stop and tell you before going further.
• If you reduce the work before it starts, we adjust the price to a fair amount for what remains, less costs we have already incurred for your job.
• We can decline work outside the original scope.

7. Materials and finishes

Materials are included in your quoted price. We choose products suitable for the job unless you tell us you want a specific one. Matching an existing finish, such as texture, paint, color or grain, is done by eye. Older finishes fade and change, and no repair looks identical in every light. Where we expect a visible difference, we tell you up front. We do not warrant materials you supply.

8. Your part of the job

• Clear access to the work area before we arrive: furniture, belongings and valuables moved. If we have to clear the area ourselves, we may add a charge, and we will tell you first.
• Keep pets and children out of the work area.
• Tell us what you know about the space: past water damage, and whether the home was built before 1978 (possible lead paint) or before 1987 (possible asbestos in some materials). Federal lead-safe rules can affect which jobs we are able to take. If we suspect lead or asbestos, we stop and talk to you before disturbing it.
• Permits: if a permit is needed, we tell you before work starts and say who obtains it.
• We may decline or stop work if conditions are unsafe or unsanitary.

9. Photos

We take before-and-after photos to document the work. We may use those photos in our portfolio and marketing. We will not use your name or address, and we will not use photos that show people or personal items you would not want public. If you prefer that we not use photos of your home, text us at (352) 561-3616 and we will not.

10. Workmanship guarantee

We stand behind our workmanship, and the materials we supply, for 30 days starting on the date the job is complete. If a patch or repair we made shows through the paint within that period, or something we did or supplied turns out to be defective, we come back and touch it up, repair or redo it at no charge. Where that is not practical, we will talk with you about a fair price adjustment.

The guarantee has limits. It does not cover:

• work by anyone other than us, or our work after someone else has altered it;
• normal wear and tear, settling, or movement of the building;
• damage from a leak, moisture or any other source that has not been fixed, or from misuse, accidents or storms;
• fading or color change in finishes, or materials you supply.

To make a claim, tell us in writing within the guarantee period (a text or email counts) and give us reasonable access during normal business hours. This guarantee is in addition to any rights you have under Florida law, and nothing in these terms limits rights that the law does not allow us to limit.

11. Damage, insurance and liability

• Walk the finished job with the team member before they leave. If something is not right, say so then, or tell us as soon as you notice.
• If we damage your property while working, we fix it or make it right. Tell us promptly, with photos if you can.
• We are not responsible for conditions that existed before we arrived and could not reasonably be seen, such as hidden wiring, plumbing, mold, rot or structural problems.
• Independent team members who work on our jobs are required to carry workers’ compensation coverage or a valid Florida exemption.
• To the extent Florida law allows, we are not liable for indirect losses such as lost use of a room or rental costs, and our total liability for a job will not exceed the price you paid for it, except for bodily injury or damage to your property caused by our negligence.
• Please keep your own homeowner’s or renter’s insurance in place.

12. Calls and text messages

Our phone line may be answered by an automated assistant, and calls may be recorded. We tell you at the start of a call if it is being recorded. If you text us or give us your number, we use it to handle your job. Read our SMS Terms and Privacy Policy.

13. If we disagree

Call or text us first. Most problems are fixed with one conversation. If we cannot resolve it together, we will try mediation before either of us goes to court. These terms are governed by the laws of the State of Florida, and any court case must be brought in the state courts in Lake County, Florida. In a court case over these terms, the winning party may recover reasonable attorney’s fees and costs.

ANY CLAIMS FOR CONSTRUCTION DEFECTS ARE SUBJECT TO THE NOTICE AND CURE PROVISIONS OF CHAPTER 558, FLORIDA STATUTES.

14. The fine print

• You confirm you are at least 18 and have the authority to approve work on the property.
• These terms, together with your approved quote, are the whole agreement for the job. Changes to the job are agreed under section 6.
• If we update these terms, the version in effect when you approved your quote applies to that job. Updates apply to later jobs.
• If any part of these terms is found unenforceable, the rest still applies.

Contact

Cavender Drywall
Phone or text: (352) 561-3616
Email: [email protected]
Website: cavenderdrywall.com

Related: Terms & Conditions · Privacy Policy · SMS Terms